This Privacy Policy sets out the data processing practices of Hotel Maurya Palace and its group companies.

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Customer Services Department at Hotel Maurya Palace, 4th floor, Great West House, Great West Road, Brentford, Middlesex, TW8 9DF, United Kingdom

Information collected

We collect personal information from our customers and visitors to this web site through the use of enquiry and reservation forms and every time you e-mail us your details. We also collect information automatically about your visit to our web site.

If you become a member of Hotel Maurya Palace Moments (our rewards and recognition programme) or Hotel Maurya Palace GuestBook (our incentive programme for travel bookers), we will collect your personal details when you register and other information about your involvement in the programme, such as your preferences and transactions.

Use of personal information

We process the personal information we have about you for the purposes of:
» dealing with your requests
» providing reservation services
» tailoring our services to your requirements and preferences
» providing benefits to Moments and GuestBook members
» building up personal profiles
» fraud prevention
» conducting market research surveys
» providing you with information about products and services we offer.

If for any reason you do not wish to receive information about our products and services, please indicate by using the relevant box at the time of submitting your information or by contacting us via the email address above.

Use of cookies

We collect information automatically through the use of "cookies". Cookies are small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files.

Our use of cookies also allows members of Hotel Maurya Palace Moments programme to be presented with a personalised version of the site and have access to information about their account.

Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to block or accept the cookie feature. How you do this will depend on the internet browser you use - please consult the 'Help' section of your browser for full information.

Please note however that if you choose to block cookies this will adversely affect your use of this website and will impair our ability to deliver certain functionality and content and to enable certain transactions that we believe will be of interest and value to you.

Disclosures

We will not sell your information and will only disclose it to Hotel Maurya Palace, their successors and business partners, and any suppliers we engage to process data on our behalf.

Internet-based transfers

Given that we are a global business, our use of your information necessarily involves the transmission of data on an international basis (including countries outside the European Economic Area). However, we will protect your information in accordance with European Union standards at all times.